Returns & Refunds policy

At Secret Spells, we take great care in crafting our products and ensuring they reach you in perfect condition. However, we understand that sometimes things don’t go as planned. Here’s everything you need to know about our return and refund policy.

Returns & Replacements

🔹 Website Orders: We accept returns only if you receive a damaged, defective, or incorrect product. Please notify us within 48 hours of delivery by emailing (contact@secretspells.in) with your order details and clear photos of the issue.
🔹 Amazon Orders: If you purchased through Amazon, returns and replacements are subject to Amazon’s return policy. Please check your Amazon account for eligibility and initiate the return directly through their platform.

Refunds

✔️ If your return request is approved, you can choose between:
1️⃣ A replacement of the same product (subject to availability)
2️⃣ A full refund to your original payment method

✔️ Refunds will be processed within 7-10 business days after approval.

Non-Returnable Items

❌ Used, opened, or tampered products cannot be returned due to hygiene reasons.
❌ Change of mind returns are not accepted.
❌ Gift cards, promotional items, and free gifts are non-refundable.

Order Cancellations

🛑 Orders can only be canceled if they haven’t been shipped. Please contact us at [your support email] as soon as possible. Once shipped, the order cannot be canceled.

💌 Need Help? Reach out to us at (contact@secretspells.in) or +91-7356858730 for any questions or concerns.

We appreciate your trust in Secret Spells and strive to make your experience magical! ✨